Extranet HUB support

The support desk is available from 09:00 – 17:00 UK time on business days.

Please make support requests via the Customer Point of Contact identified in your contract. This ensures we can keep your organisation up to date with the status of all support requests, and that requests are prioritised and not duplicated.

Support requests can be made to support@extranethub.com for non-critical issues, or via the form here. Requests for support with critical issues should be submitted to majorfault@extranethub.com.

Schedule 2 of your contract defines the severity levels of support issues and expected response and resolution times.

Severity levels

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Response and resolution times

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Note that response and resolution times are in normal business hours.